Privacy Policy
Last updated: June 2025
Hiness Wellness LLP ("we", "our", "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and share information about you when you use our website and purchase our products.
Information We Collect
We collect information you provide directly to us, including:
- Name, email address, and phone number when you create an account
- Shipping address and billing details when you place an order
- Communications you send to us via the contact form
How We Use Your Information
We use the information we collect to:
- Process and fulfil your orders, including sending confirmation emails
- Communicate with you about your account and orders
- Send promotional communications (you may opt out at any time)
- Improve and personalise your experience on our website
Information Sharing
We do not sell, trade, or otherwise transfer your personally identifiable information to third parties. We may share data with trusted partners who assist us in operating our website or conducting our business, provided those parties agree to keep this information confidential.
Data Security
We implement appropriate technical and organisational security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction.
Cookies & Analytics
Our website uses cookies in three categories, which you can allow or refuse individually from the cookie banner or the Cookie Preferences link in the footer:
- Strictly necessary — required for the site to work (your shopping cart session, your sign-in, and the cookie that remembers your consent choice). These are always active.
- Analytics — set only if you enable them. We assign your browser an anonymous visitor ID and record, on our own servers, the pages you visit, the referring site, your browser/device information, and your IP address. If you are signed in, these page views are associated with your account. We use this solely to understand how our site is used and to improve it; the data is never sold or shared and is automatically deleted after 90 days.
- Marketing — set only if you enable them. Used to show you relevant offers and measure the performance of our campaigns.
You can change or withdraw your choices at any time via the Cookie Preferences link in the footer — turning a category off stops that collection (disabling analytics also removes the analytics cookie). You can also instruct your browser to refuse cookies entirely.
Your Rights
You have the right to access, correct, or delete the personal information we hold about you. To exercise these rights, please contact us at privacy@hinesswellness.com.
Contact Us
If you have questions about this Privacy Policy, please contact us or write to: Hiness Wellness LLP, India.