Frequently Asked Questions

We create premium skin care, hair care and body care crafted with clean, nature-first formulations and botanical ingredients — designed to be gentle, effective and part of an everyday self-care ritual.

Our formulations are designed to work for a wide range of skin and hair types. If you have very sensitive skin, allergies or a specific skin condition, we recommend reviewing the ingredient list on the product page and consulting a dermatologist if you're unsure.

Yes — especially for sensitive skin. Apply a small amount to the inside of your forearm and wait 24 hours to check for any reaction before applying more widely.

Keep them in a cool, dry place away from direct sunlight, and reseal the packaging after each use to preserve freshness and potency.

We currently ship across India.

Orders are usually dispatched within 1–2 business days and delivered within 3–7 business days, depending on your location. You'll be able to see your order status in your account once it's placed.

Your shipping cost, if any, is shown clearly in the order summary at checkout before you pay — so there are never any surprises.

Sign in and head to My Account → Orders to view the status of your current and past orders.

Please contact us as soon as possible. If your order hasn't been dispatched yet, we'll do our best to update or cancel it for you.

We accept secure online payments through Razorpay — including credit & debit cards, UPI, net banking and popular wallets.

At the moment we accept secure online payments only. This helps us process and dispatch every order quickly and reliably.

Absolutely. All payments are handled by Razorpay's encrypted, PCI-DSS compliant gateway. Your card details are never seen or stored on our servers.

All prices are listed in Indian Rupees (₹).

Enter your code in the "Have a coupon?" box on the cart or checkout page and tap Apply. If the code is valid, the discount is reflected in your order total right away.

Most unused items in their original, sealed packaging can be returned within 7 days of delivery. For hygiene reasons, opened or used personal-care products can't be returned. See our full Returns & Refunds policy for details.

Once we receive and inspect your return, approved refunds are processed within 5–7 business days to your original payment method.

We're sorry about that! Please contact us right away with photos of the item and its packaging, and we'll arrange a replacement or a full refund at no extra cost.

You can browse the store and add items to your cart as a guest, but you'll need to sign in — or create a free account — to complete checkout so we can save your order and keep you updated.

On the sign-in page, click "Forgot password?" and follow the instructions sent to your email to set a new one.

Email us at info@hinesswellness.com, call +91 70694 87960, or use our Contact page. We typically reply within 1–2 business days.